Who is eligible to subscribe?
Subscription is open to all Malaysians and non-Malaysians with valid Driving Licences, and also Companies.

What are the required documents for application?
Please provide a copy of the following documents:

Malaysian Applicants

• NRIC
• Driving License
• Latest 3 Months' Salary Slip
• Latest 3 Months' Bank Statement or EPF Statement
• Valid Business Registration Documents (Sole Prop)

Non-Malaysian Applicants

• Passport
• Employment Pass/Visa/ MM2H Visa
• Driving License
• Latest 3 Months' Salary Slip
• Latest 3 Months' Bank Statement or EPF Statement
• Valid Business Registration Documents (For Sole Prop)
• Proof of Fixed Deposit Statement in Malaysia (For MM2H Holder)

Corporate Applicants
(Please ensure that the following documents are Certified True Copies)

• Valid Business Registration Documents (eg : Borang 9 (M&A), Form 24 & Form 49)
• Latest 3 Months Company's Bank Statement or Latest Audited Financial Statement
• Board Resolution/ Power of Attorney
• Copy of Director's IC/ Passport

Which models are available for subscription?
There are various Toyota, Lexus & Perodua models available for subscription.

What mileage and duration options are available for subscription?
Subscription periods available are for 2 years to 5 years with mileage of 10,000km, 20,000km or 30,000km per year.

What happens if the colour I prefer is not available?
We will offer you an alternative colour selection if the colour you have requested is unavailable.

Can I use the vehicle for business or commercial purposes, such as rental or e-hailing?
The subscription of KINTO ONE and KINTO ONE Value vehicles is meant for personal use only. Commercial usage such as rental and e-hailing is strictly not permitted. Kindly contact us should there be other business or commercial usage needs.

Can I drive the vehicle outside of Malaysia?
The use of KINTO vehicle is only permitted within Malaysia.

Where do I collect and return the vehicle?
Collection of the vehicles will be at the preferred KINTO outlet of your choice. Return of the vehicles can also be done at the same preferred KINTO outlets. Otherwise, we can also advise you on the most suitable KINTO outlet for you.

Are there any upfront payments required before the subscription starts?
Unlike regular hire purchase where you would have to pay a 10% downpayment, the only payment required is the initial payment of one (1) month subscription, one (1) month refundable deposit and stamp duty fee (if applicable).

Do I have to pay for renewal of insurance, road tax and service costs?
This is the beauty of KINTO: You do not need to pay for insurance, road tax and service costs as all are inclusive within your subscription.

How do I make payment for my monthly subscription?
Payment methods:
1) Credit or Debit Cards - Monthly Auto debit
2) Bank transfer
3) JomPay

What happen if I get traffic summons?
All traffic summons shall be borne by you. You will be notified of outstanding summons to be cleared before any renewal of insurance and road tax.

Where do I send the vehicle for service?
For Toyota & Lexus : Concierge service is provided with your subscription service We will contact when your vehicle is due for servicing and will collect your car for servicing and send them back. Your convenience is our pleasure.
For Perodua : You may contact us if your vehicle is due for servicing by filling up the Service Requisition Form and send to kinto.support@kinto-my.com. You may then arrange and go for servicing at appointed Perodua service center.

Who do I contact in the event of an accident or breakdown?
In case of an emergency, you may contact 24SEVEN Road Assist or ETIQA Auto Assist, and subsequently notify the KINTO Team.
The numbers are:

24SEVEN Road Assist:
1-800-888-247 / 1800-822-247

ETIQA Auto Assist:
1-800-88-6491

KiNTO Team:
General : 012-9828221
After Sales : 012-6058221
(Operating hours : Mon - Fri; 9am - 5pm)

Can I add accessories to my subscribed vehicle?
No additional accessories are allowed apart from the official ones that you have selected during the initial subscription application.
Please do not modify the vehicle in any way.

What happens if there are minor damages to the vehicle?
Subject to the Fair Wear & Tear document, you may be held responsible and bear the costs of repair depending on the severity of damage.

What are the maintenance and services included in subscription plan?
The maintenance services are based on schedule provided by us.
Standard Package includes both scheduled services and wear and tear maintenance.

What does the insurance covers?
Subscription service is covered by comprehensive motor insurance. It includes additional coverage such as All Drivers, Windscreen, Limited Special Perils, Legal Liability to Passenger and Legal Liability to Passenger for Act of Negligence.

What happens if I meet an accident?
In the unfortunate event of an accident, you shall immediately lodge a police report and notify us at 012-9828221 (Operating hours : Mon - Fri; 9am - 5pm). A copy of police report shall be submitted to us within 24 hours from the time of accident.

What happens if my subscribed car is stolen or being deemed as total loss arising from an accident?
KINTO is covered by Guaranteed Auto Protection. There shall be no liability and you may subscribe to a new car.

Can I return the vehicle before the end of the subscription period?
You may return the vehicle before your subscription ends; however, you will have to pay a 6months' subscription fee or the remaining balance (whichever is lower).

Do I have the option to purchase the vehicle at the end of my subscription?
No, there is no option to purchase. The vehicle is to be returned at the end of the subscription. Our KINTO team will be contacting you on a new subscription arrangement.

What happens if I exceed the mileage chosen upon return of the vehicle?
Any excess mileage will only cost you an additional RM0.50 per kilometre.

Can I choose to extend the period of my subscription?
You may opt to extend your subscription under our KINTO ONE Value (pre-owned vehicle) subscription or you may choose to subscribe to a brand-new car.